| What if every phone operator always logged every call and solved 80% of the questions from those calls on their own? Now they can. The AskED® Election Help Desk is the proven tool for solving election related problems and tracking problems by type or location. Take the stress out of Election Day. Try the Election Industry's leading Election Help Desk Solution!
Overcome Election Day Challenges
It seems no matter how much voter outreach and election training you do, a tidal wave of phone calls will come from voters and pollworkers on Election Day. Most of the calls will be predictable, but others will require the personal attention of an experienced technician. Some of the calls will cause multiple troubleshooters to visit the same location. Other calls will be about the same problem called in multiple times by multiple individuals. Many problems will reoccur from one election to the next. All staff members will be pressed to help – either answering calls, or researching a problem further. Many of these staff members will be from other departments or temporary employees with little or no election experience. Don’t let a single problem linger without resolution. Your phone operators are the best source for tracking election operations.
All-In-One Election Administration Tool
Discover the AskED® Help Desk 3.0, which integrates the information from your pollsites, pollworkers and voters to enable novice phone operators to handle 80% of incoming calls, rarely requiring them to even type in names, locations or phone numbers. Monitor election problems in real time, analyze the frequency of problems and implement solutions before the next election.
Solves Up To 80% of Questions
AskED’s unique, patent-pending Election Decision Support System makes it easy to answer questions. By simply answering “yes” or “no” to a series of smart questions, The AskED Election Help Desk guides the user to an answer in seconds. Even temporary employees can handle 70 to 90% of questions right from the system without getting a more experienced elections person involved. The remaining 10 to 30% of calls are escalated to the more experienced staff.
Designed Specifically for You
The AskED Election Help Desk is completely data-driven based on your information and preferences. Our Election Services team does all of the set-up work so that that it is not only the easiest system to use on the market but is also designed specifically for your needs. It will solve your specific problems. Your staff will be able to get up and running immediately with YOUR information and YOUR procedures. Even computer and election novices can be handling issues like experts right away.
Not only will the AskED Help Desk reduce your stress on Election Day, but it will also provide you with more accurate measurements so you can improve your election operations. The AskED Help Desk is the only election specific help desk that has been in use since 2006. AskED continues to be the benchmark. Nationally proven from NY to CA. |
Help Desk Improves Election Administration
- Automates Logging & Tracking of Calls
Know what's happening at all times.
- Tracks Open/Closed Polls
See a list or even a map of pollsite status.
- Performance Measurements
Records problem queries, voter lookups,
equipment queries.
- Frees-Up Election Staff To
Troubleshoot Critical Problems.
- Provides Instant Communication
Send messages to any phone operator
or make updates to procedures on-the-fly.
Help Desk Improves Election Training
- Standardizes Training
Guides election call center operators to
the correct election solutions.
- Assists Novice Operators
Leads election workers to the right
action for each voter.
- Reduces Election Errors
Built-in help topics help prevent wrong
information from being given out.
- Enhances Response To Voting Public
- Resolves Issues Faster
Displays the correct resolution for each situation.
Help Desk Increases Election Efficiency
- Generates Reports On Equipment,
Locations Or Problem Types
- Documents Voting Machine Problems
Know which machines need maintenance.
- Eliminates Double-Booking of Problems
System alerts you when a new problem
matches an existing problem.
- Matches Polling Locations To The Assigned Election Workers And Phone Numbers
- Prevents Multiple Troubleshooters From
Being Dispatched To A Single Problem.
- Matches Troubleshooters To
The Appropriate Problem Type.
- Find Everything You Need To Know In One Place.
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